REFUND POLICY

Last Updated: November 2025

1. Policy Overview

At HYPNOSIS, we stand behind the quality of our pheromone cologne products. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

2. Refund Window

HYPNOSIS offers a 30-day money-back guarantee from the date of purchase. This means you have 30 days from the date you receive your order to request a refund, no questions asked.

• Refund requests must be submitted within 30 days of receiving your order
• The product must be in its original, unused condition
• Original packaging and seals must be intact
• All accessories and documentation must be included

3. Refund Process

Requesting a refund is simple and hassle-free. Follow these steps:

Step 1: Initiate a Return Request

Contact our customer support team at support@hypnosis.com with:

• Your order number
• The date of purchase
• Reason for return
• Photos of the product and packaging (if applicable)

Step 2: Return Authorization

Once we receive your request, our team will review it and send you a return authorization number (RMA) within 2-3 business days. This number is required for all returns.

Step 3: Ship Your Return

Pack the item securely and ship it to the address provided with your RMA number. Please include a copy of your original invoice with the return. We recommend using a trackable shipping method.

Step 4: Refund Processing

Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive a confirmation email when your refund has been issued.

4. Return Conditions

To be eligible for a refund, your item must meet the following conditions:

Condition	Requirement
Condition	Unused and unopened in original packaging
Seals	Original seals must be intact and unbroken
Accessories	All original items and packaging included
Labels	Original labels and tags must be attached
Documentation	Original receipt and documentation included

5. Non-Refundable Items

The following items are not eligible for refund:

• Items that have been opened or used
• Products with broken or tampered seals
• Items without original packaging or documentation
• Products purchased from unauthorized third-party sellers
• Items damaged due to improper handling or storage by the customer
• Clearance or final sale items (marked as such at checkout)
• Custom or personalized orders
• Bulk purchases or wholesale orders

6. Refund Method & Timeline

Refund Method: All refunds will be issued to the original payment method used for the purchase.

• Credit/Debit Cards: 5-10 business days after refund processing
• PayPal: 3-5 business days after refund processing
• Other Payment Methods: 7-14 business days depending on your bank

7. Damaged or Defective Items

If you receive a damaged or defective product, we're here to help:

• Contact us immediately at support@hypnosis.com with photos
• We'll provide a prepaid return label
• Once received and verified, we'll send a replacement or issue a full refund including original shipping costs
• You can request expedited replacement shipping at no extra charge

For defective items, return shipping is covered by HYPNOSIS.

8. Exchanges

If you'd like to exchange your HYPNOSIS product for a different size, scent variant, or quantity, we're happy to help:

• Contact us at support@hypnosis.com within 30 days
• Include your order number and details of the exchange desired
• If the new item costs more, you'll be charged the difference
• If the new item costs less, we'll issue a refund for the difference
• Return shipping is free for exchanges initiated within 30 days

9. International Orders

For international customers:

• The same 30-day refund policy applies
• You are responsible for international return shipping costs
• Return shipping costs are non-refundable unless the fault is ours
• Refunds will be issued in the original currency (minus currency conversion fees)
• Customs duties and import taxes are non-refundable
• Processing may take longer due to customs clearance

10. Exceptions & Special Cases

Subscription Orders

Refunds for subscription orders follow the same 30-day policy. To cancel a subscription, contact us at support@hypnosis.com.

Gift Purchases

Gift purchases are eligible for refunds within 30 days of the gift recipient's receipt. We'll issue a store credit if the original gift receipt is provided.

Promotional Items

Items purchased with promotional codes or discounts are eligible for refunds based on the discounted price, not the original retail price.

11. Contact Us

Have questions about our refund policy? We're here to help:

12. Policy Changes

HYPNOSIS reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services following the posting of revised terms means you accept and agree to the changes.

Last Updated: November 2025
This policy is effective for all purchases made on or after the date listed above.